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Pure. Verified. Consistent. Every batch is manufactured to the highest research standards, supported by lab verification for accuracy and integrity. Our mission is to provide researchers with dependable compounds they can trust.
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At Helix Labs, every compound is developed to meet strict research standards. Our products are HPLC-tested and verified for purity, ensuring researchers can rely on consistent, dependable results.
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FAQs
What is Helix Labs and what do you supply?
Helix Labs provides high-purity compounds, peptides, and laboratory consumables. All products are strictly intended for research and analytical use only.
Are your products suitable for human or veterinary use?
No. Our products are not licensed for human, veterinary, or cosmetic applications. They are exclusively for controlled research environments.
How do I contact Helix Labs support?
The fastest way is by email at support@helixlabs.co.uk. We aim to reply within one business day.
Why does my peptide vial sometimes appear partially empty?
Lyophilised powders settle during processing and transit. Although volume may look small, each vial contains the correct mass as stated on the label and COA.
What should I do if powder sticks to the sides of the vial?
This is normal with freeze-dried material. Gently tap the vial or swirl after reconstitution. Do not scrape the glass.
Why are peptides supplied in vials larger than the powder volume?
Vials are sized to ensure safe sealing, handling, and storage, not to match the powder volume visually.
How should I store my peptides?
Store lyophilised vials in a freezer (−20°C or lower is ideal). Once reconstituted, refrigerate at +2°C to +4°C and use promptly.
How long does it take to process and dispatch my order?
Orders are typically processed and dispatched within 24–48 hours on business days. Orders placed after cut-off, weekends, or public holidays dispatch the next working day.
Do you ship internationally?
Yes, we ship to most countries using tracked services. Please check local import rules before ordering, as buyers are responsible for customs clearance.
What are the estimated delivery times?
UK orders generally arrive the next working day after dispatch. Deliveries to Ireland and Scottish islands take around two working days. Europe usually arrives within 3–7 working days, while the rest of the world typically takes 5–10 working days, subject to customs.
Will I get tracking information?
Yes. Once your order is dispatched, you’ll receive an email with a tracking link.
What is your returns policy?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We’ll arrange a replacement or refund.
Who covers return shipping?
If the issue is due to our error (wrong or defective item), we cover return costs. Otherwise, customers are responsible for return postage.
Are all items returnable?
Due to the nature of research chemicals, unopened vials may be eligible for return. Opened, used, or compromised items cannot be accepted.
Are Helix Labs products compliant with UK regulations?
Yes. Our products are supplied in line with UK laws governing research-only compounds. They are not authorised for medical, cosmetic, or human use.
Do you provide Certificates of Analysis (COA)?
Yes. A COA is provided with each batch, confirming purity and identity.
Do you provide Safety Data Sheets (SDS)?
Yes. SDS documentation is available upon request or directly on product pages where listed.
What safety measures should I follow when handling your products?
Always use proper laboratory PPE: gloves, coat, goggles, and a designated sterile workspace.
How should I dispose of unused compounds?
Dispose of in accordance with institutional hazardous waste guidelines. Do not discard in general waste.
Can I re-freeze reconstituted peptides?
Re-freezing is not recommended, as it may reduce stability and activity. Store reconstituted vials in a fridge and use quickly.
What payment methods do you accept?
We accept major credit/debit cards and secure online payment methods.
Can I change or cancel an order after placing it?
Contact us immediately at support@helixlabs.co.uk. If the order has not yet shipped, we’ll do our best to accommodate changes.
Will I receive an invoice?
Yes, invoices are automatically emailed once payment is confirmed.
What information is included in your COA?
Each COA details batch number, molecular identity, purity, and analytical method verification.
How do I access SDS documentation?
SDS files can be downloaded from product pages where available or requested via email.
Do you test every batch?
Yes. Every batch is verified under strict QC procedures before release.
Do I need an account to place an order?
No, you can check out as a guest. Creating an account allows faster checkout, order tracking, and access to past invoices.
How quickly do you respond to support requests?
We aim to respond within one business day, Monday to Friday.
Where can I find updates on my order?
Log into your account to view order status, or check the dispatch email we send once your order has shipped.
How do you ensure product quality?
Every batch is HPLC tested and verified for ≥98% purity. Certificates of Analysis (COAs) are provided for full transparency.
Are your products sterile and safe for lab use?
Yes. All peptides are supplied in sterile, sealed vials manufactured under strict quality controls.
Do you provide MSDS documents?
Yes. Material Safety Data Sheets are available on request for safe handling and compliance.